Refund Policy
Refund Policy
Last Updated: 07/03/2025
Thank you for choosing Acadenzy.com. We strive to provide high-quality digital courses and ensure your satisfaction. Please read this Refund Policy carefully before making a purchase. By purchasing a course on our Website, you agree to the terms outlined below.
1. No Refunds for Accessed Courses
Due to the digital nature of our courses, we do not offer refunds once the course materials have been accessed or downloaded. This policy is in place to protect the intellectual property of our courses and ensure fairness to all users.
2. Exceptions to the Refund Policy
We may consider refund requests in the following exceptional circumstances:
- Technical Issues: If you are unable to access the course due to a technical issue on our end that cannot be resolved within a reasonable timeframe.
- Duplicate Purchase: If you accidentally purchase the same course more than once.
- Incorrect Purchase: If you purchase the wrong course and notify us within 24 hours of the purchase date, provided the course has not been accessed.
To request a refund under these circumstances, please contact us at [insert contact email] with:
- Your full name and email address.
- The course name and order number.
- A detailed explanation of the issue.
3. How to Request a Refund
If you believe you qualify for a refund under the exceptions listed above, please follow these steps:
- Contact us at [insert contact email] within 7 days of your purchase.
- Provide the required information (see Section 2).
- Allow up to 14 business days for us to review your request and process your refund, if approved.
4. Refund Processing
- If your refund request is approved, the refund will be issued to the original payment method used for the purchase.
- Refunds may take 5-10 business days to appear in your account, depending on your payment provider.
5. Non-Refundable Items
The following are not eligible for refunds:
- Courses that have been accessed, downloaded, or partially completed.
- Courses purchased during a promotional sale or discount period, unless otherwise stated.
- Bundled courses if any part of the bundle has been accessed.
6. Contact Us
If you have any questions about this Refund Policy or need assistance, please contact us at:
Email: info@mandycart.com
Acknowledgment
By purchasing a course on Acadenzy.com, you acknowledge that you have read, understood, and agree to this Refund Policy.